Retail Store - Mobile (iPad) Customer History
This exploration was conducted in conjunction with the Retail Executive Summit, held in June 2015, in Laguna Beach, California.
Details of the "center" are below. This exploration has eight completed "arcs," with 245 specific implications. It was scored from the "point of view" of "Store Operations."
Details of the "center" are below. This exploration has eight completed "arcs," with 245 specific implications. It was scored from the "point of view" of "Store Operations."
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Part I -- The "arcs" displayed in the following were developed by participants in the RES workshop. Each team of 4-5 participants contributed and scored the implications. Some "arcs" have unscored implications because of a time limitation.
Part II -- The "arcs" displayed in the following were developed by a team of experienced Implications Wheel Facilitators -- including two with extensive retail experience. These "arcs" were developed before the RES program as examples.
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Details of the Center
• Retailer is a women's specialty retailer with approximately 2000 stores
• Expected growth of 50 stores per year is planned for the next 5 years
• Stores are located in the United States, Canada and Europe.
• Store size is approximately 5000 to 7000 sq. ft. per store
• Staffing ranges from 2 to 5 employees per store
• Tablets have been installed for approximately 6 months (somewhat longer in earliest implementations)
• Mobile checkout has not been implemented in any store
• A train-the-trainer approach was utilized to train the store managers and the managers subsequently train their store associates.
• Depending upon sales volume, a minimum of 2 to a maximum of 5 tablets are installed in each store
• A break/fix/replace process is used to support issues that occur with tablets. Support is initiated by a phone call to the tech center.
• A mobile device management software package is implemented to track devices and provide software updates.
• Information provided on the tablets is accessed from the retailer’s private cloud.
• The POS system is on a separate WAN from the tablets which are WiFi enabled.
• Installed tablets are iPad minis utilizing current version of the iOS
• Information provided on the customer transactions includes purchases and returns.
• Expected growth of 50 stores per year is planned for the next 5 years
• Stores are located in the United States, Canada and Europe.
• Store size is approximately 5000 to 7000 sq. ft. per store
• Staffing ranges from 2 to 5 employees per store
• Tablets have been installed for approximately 6 months (somewhat longer in earliest implementations)
• Mobile checkout has not been implemented in any store
• A train-the-trainer approach was utilized to train the store managers and the managers subsequently train their store associates.
• Depending upon sales volume, a minimum of 2 to a maximum of 5 tablets are installed in each store
• A break/fix/replace process is used to support issues that occur with tablets. Support is initiated by a phone call to the tech center.
• A mobile device management software package is implemented to track devices and provide software updates.
• Information provided on the tablets is accessed from the retailer’s private cloud.
• The POS system is on a separate WAN from the tablets which are WiFi enabled.
• Installed tablets are iPad minis utilizing current version of the iOS
• Information provided on the customer transactions includes purchases and returns.